Front End Lead — Member Experience & Team Growth

BJ's Wholesale Club, Inc.; Country View Estates (MA); On-site; USD 26,000 - 32,000; Full time

Job summary

BJ’s Wholesale Club, Inc. is seeking a Front End Lead to oversee frontline operations in the absence of the Front End Manager. You will coach and develop team members to deliver excellent member service and ensure smooth execution of membership programs and front end processes.

Lead with data-driven decision making, drive membership metrics, and maintain high Gold Club standards. You’ll train cashiers, manage schedules, and support a safe, inclusive, and fast checkout experience for members.

Qualifications

• Prior leadership experience preferred.
• Prior Membership or sales knowledge and experience preferred.
• Prior cashier experience preferred.
• Basic math skills required.

Responsibilities

• Supervises the front line (including cashiers, SCO, and membership desk) in the absence of the Front End Manager.
• Models and provides excellent Member service, while coaching, teaching and developing team members to do the same.
• Drives membership metrics through acquisition, retention, loyalty and experience programs.
• Drives member engagement, speed, and productivity on the front end.
• Trains, coaches, motivates, recognizes, and provides input on evaluation of frontline Team Members on tasks, responsibilities and expectations defined by position.
• Performs front end responsibilities including but not limited to, closing through POS, and Member escalated service issues.

Skills

Leadership

Membership knowledge

Cashier experience

Math skills

Job description

BJ’s Wholesale Club, Inc. is seeking a Front End Lead to oversee frontline operations in the absence of the Front End Manager. You will coach and develop team members to deliver excellent member service and ensure smooth execution of membership programs and front end processes.

Lead with data-driven decision making, drive membership metrics, and maintain high Gold Club standards. You’ll train cashiers, manage schedules, and support a safe, inclusive, and fast checkout experience for members.