Front End Lead: Elevate Member Experience & Team Performance

bjswholesaleclub; Mount Juliet (TN); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

Weekly Pay

Free BJ's Memberships

Generous Paid Time Off

Flexible Health Benefits

401(k) Retirement Savings Plan

Employee Stock Purchase Plan

Job summary

BJ's Wholesale Club is seeking a Front End Lead to oversee frontline operations in the absence of the Front End Manager. You will coach, teach and develop frontline team members to ensure an excellent member experience and successful execution of membership programs and initiatives.

The Front End Lead monitors and drives membership goals, provides feedback, and ensures timely processing of member requests. This role emphasizes customer service, team leadership, and operational standards on the

Qualifications

• Coaches, teaches and develops all frontline team members to ensure excellent member service.
• FEL is responsible for monitoring, driving and coaching for membership experience goals and results.

Responsibilities

• Oversees the frontline in the absence of the Front End Manager.
• Trains, coaches, motivates, and provides input on evaluation of frontline team members.
• Drives membership metrics and member engagement on the front end.
• Ensures that membership products are offered and member orders/requests are processed timely and positively.

Skills

Leadership

Member service

Coaching

Communication

Job description

BJ's Wholesale Club is seeking a Front End Lead to oversee frontline operations in the absence of the Front End Manager. You will coach, teach and develop frontline team members to ensure an excellent member experience and successful execution of membership programs and initiatives.

The Front End Lead monitors and drives membership goals, provides feedback, and ensures timely processing of member requests. This role emphasizes customer service, team leadership, and operational standards on the