Customer Experience Lead & Front-End Coach

The TJX Companies, Inc.; Aurora (OH); On-site; USD 19,000 - 22,000; Full time

Benefits offered by this job

Associate discount

Health benefits

401(k) matching

Job summary

Marshalls in Aurora, OH is hiring a Front End Leader to oversee a team of Associates and ensure a positive customer experience. You will train staff, manage POS coverage, and promote loyalty programs while upholding store standards and safety.

Ideal candidates have at least 1 year of retail leadership, strong communication, and the ability to multitask in a fast-paced environment. Competitive pay and a comprehensive benefits package are offered.

Qualifications

• Experience promoting excellent customer experience.
• Ability to lead and mentor front-end associates.
• Strong communication and organizational skills.
• Familiarity with loyalty programs is a plus.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Customer service

Leadership

Merchandising

Communication

Teamwork

Job description

Marshalls in Aurora, OH is hiring a Front End Leader to oversee a team of Associates and ensure a positive customer experience. You will train staff, manage POS coverage, and promote loyalty programs while upholding store standards and safety.

Ideal candidates have at least 1 year of retail leadership, strong communication, and the ability to multitask in a fast-paced environment. Competitive pay and a comprehensive benefits package are offered.