Front End Leader: Elevate Customer Experience

National Black MBA Association; Indianapolis (IN); Hybrid; USD 19,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) plan

Health insurance

Paid time off

Employee assistance program

Job summary

Marshalls in Indianapolis seeks a store role focused on delivering an excellent customer experience and leading front-end activities. You will engage with customers, mentor associates, and support loyalty programs while maintaining a clean, organized store environment.

Qualifications include 1 year retail and 6 months leadership, strong communication and organization skills, and availability for nights and weekends. Join a team that values teamwork and customer service at a Fortune 100 company.

Qualifications

• 1 year retail experience and 6 months of leadership experience.
• Strong communication and organizational skills with attention to detail.
• Ability to work nights and weekends.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Trains and mentors Associates on front end principles.
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
• Addresses customer concerns and issues promptly, ensuring a positive customer experience.
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed.
• Communicates priorities with management and Associates; provides progress updates.
• Promotes safety awareness and maintains a safe environment.

Skills

Merchandising techniques

Multi-tasking

Communication skills

Organizational skills

Train others

Retail experience

Job description

Marshalls in Indianapolis seeks a store role focused on delivering an excellent customer experience and leading front-end activities. You will engage with customers, mentor associates, and support loyalty programs while maintaining a clean, organized store environment.

Qualifications include 1 year retail and 6 months leadership, strong communication and organization skills, and availability for nights and weekends. Join a team that values teamwork and customer service at a Fortune 100 company.