Customer Experience Lead — Front End & Training

Socket.dev; Shoreline (WA); On-site; USD 25,000 - 40,000; Full time

Benefits offered by this job

Associate discount

Health insurance

401(k) plan

Paid holidays

Job summary

Marshalls in Shoreline, WA is seeking a front-of-store leader to promote an excellent customer experience and supervise Associates. You will model service, train staff, and ensure a clean, organized store while promoting loyalty programs.

This role requires 1 year retail and 6 months of leadership, strong communication, and the ability to multi-task, with flexible nights and weekends. TJX offers competitive pay and comprehensive benefits in a supportive environment.

Qualifications

• 1 year retail experience and 6 months of leadership experience.
• Strong communication and organizational skills with attention to detail.
• Ability to train and mentor Associates on front-end principles.

Responsibilities

• Promote an excellent customer experience and supervise front-of-store Associates.
• Train Associates on personalizing the customer experience and loyalty programs.
• Assign registers and coordinate breaks for all Associates.
• Ensure adherence to labor laws, policies, and store procedures.
• Maintain a clean, organized store and communicate priorities to the team.

Skills

Customer service

Leadership

Communication

Organization

Education

Retail experience

Tools

POS coverage management

Job description

Marshalls in Shoreline, WA is seeking a front-of-store leader to promote an excellent customer experience and supervise Associates. You will model service, train staff, and ensure a clean, organized store while promoting loyalty programs.

This role requires 1 year retail and 6 months of leadership, strong communication, and the ability to multi-task, with flexible nights and weekends. TJX offers competitive pay and comprehensive benefits in a supportive environment.