Front End Lead: Customer Experience & Team Coach

The TJX Companies, Inc.; South Elgin (IL); On-site; USD 22,000 - 23,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

paid holidays/vacation/sick

cell phone discounts

credit union

referral bonuses

Job summary

TJ Maxx is seeking a front-of-store leader to promote an excellent customer experience and manage a team of Associates. You will guide seating, POS coverage, training, and adherence to safety and policies while driving loyalty programs and guest satisfaction.

The role requires strong merchandising knowledge, multi-tasking ability, and effective communication with peers and supervisors. Flexible scheduling and weekend work may be required.

Qualifications

• 1 year retail and 6 months of leadership experience.
• Strong understanding of merchandising techniques.
• Excellent communication and organizational skills with attention to detail.

Responsibilities

• Oversees a team of Associates at front of store ensuring prompt, courteous customer service and promotion of loyalty programs.
• Assigns registers, supports POS coverage, and coordinates breaks for all Associates.
• Addresses customer concerns promptly and maintains a positive customer experience.
• Trains and mentors Associates on front-end principles and personalizing the customer experience.
• Promotes credit and loyalty programs and supports shrink reduction goals.
• Ensures adherence to labor laws, store policies, and safety standards.
• Communicates priorities clearly with management and Associates and provides progress updates.
• Other duties as assigned.

Skills

Customer service

Communication

Teamwork

Retail leadership

Merchandising

Multi-tasking

Job description

TJ Maxx is seeking a front-of-store leader to promote an excellent customer experience and manage a team of Associates. You will guide seating, POS coverage, training, and adherence to safety and policies while driving loyalty programs and guest satisfaction.

The role requires strong merchandising knowledge, multi-tasking ability, and effective communication with peers and supervisors. Flexible scheduling and weekend work may be required.