Front End Lead - Customer Experience & Store Ops

Rural King; Albertville (AL); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Health insurance

Paid time off

401(k) with company match

Associate discounts

Training and development

Career opportunities

Job summary

Rural King in Albertville, AL seeks a Front End Department Lead to oversee front-end operations, support cashiers, and ensure a positive customer experience across the store.

You will train and supervise front-end associates, manage cashier transactions, improve loss-prevention, and coordinate with other departments to resolve customer needs.

Competitive pay and benefits such as health insurance, PTO, 401(k), associate discounts, and professional development opportunities.

Qualifications

• 3+ years of retail cashier, front-end, or supervisory experience.
• Strong cash-handling, math, organizational, and attention-to-detail skills.
• Strong leadership, communication, customer service, and problem-solving skills.

Responsibilities

• Lead, train, and support front-end associates in daily operations.
• Oversee cashier and customer service desk transactions, returns, exchanges, layaways, and tax-exempt purchases.
• Manage cash handling, bank deposits, safe audits, layaway audits, and cash shortage research.
• Support registers and educate associates on company programs (loyalty, RK Visa, RK Plus Protection Plan).
• Maintain front-end displays, supplies, and customer-facing areas.

Skills

Cash handling

Leadership

Customer service

Attention to detail

Communication

Tools

POS systems

Microsoft Office

Job description

Rural King in Albertville, AL seeks a Front End Department Lead to oversee front-end operations, support cashiers, and ensure a positive customer experience across the store.

You will train and supervise front-end associates, manage cashier transactions, improve loss-prevention, and coordinate with other departments to resolve customer needs.

Competitive pay and benefits such as health insurance, PTO, 401(k), associate discounts, and professional development opportunities.