Front End Department Lead: Retail Leadership & Service

Rural King; Hillsboro (OR); Sur place; USD 48 000 - 66 000; Plein temps

Avantages offerts par ce poste

Competitive pay

Health insurance

Paid time off and holidays

401(k) with company match

Associate discounts

Training and development

Career opportunities from within

Team-focused environment

Résumé du poste

Rural King is seeking a Front End Department Lead to oversee front-end operations, support cashiers, and provide an efficient, positive customer experience. The role requires leadership, cash handling, and strong customer service skills in a busy retail environment.

You will train staff, manage transactions, support BOPIS, and coordinate with other departments to meet customer needs while upholding company policies and loss-prevention procedures.

Qualifications

• 3+ years of retail cashier, front-end, or supervisory experience preferred or equivalent education and experience.
• Strong cash-handling, math, organizational, and attention-to-detail skills.
• Strong leadership, communication, customer service, and problem-solving skills.
• Ability to work a 40-hour week with varied days, evenings, nights, weekends, and holidays.
• Ability to use POS systems, Microsoft Office, and other retail technology.

Responsabilités

• Lead, train, and support front-end associates in daily operations.
• Oversee cashier and customer service desk transactions, including returns, exchanges, layaways, price disputes, and tax-exempt purchases.
• Manage cash handling, bank deposits, safe audits, layaway audits, and cash shortage research.
• Support registers as needed and educate associates on company programs, including loyalty, RK Visa, and RK Plus Protection Plan.
• Maintain front-end displays, supplies, popcorn, coffee stations, and other customer-facing areas.
• Follow loss-prevention procedures, including EAS deactivation and shrink awareness.
• Oversee BOPIS fulfillment, customer pickups, and weekly audits, including orders beyond the 14-day pickup window.
• Assist customers with load outs, product questions, phone calls, and other front-end needs.
• Coordinate with other departments to resolve customer needs and maintain efficient operations.
• Communicate policies and expectations clearly and participate in cross-training and required training.
• Support other store operations and perform duties as assigned.

Connaissances

Cash handling

Math

Organizational skills

Attention to detail

Leadership

Communication

Customer service

Problem solving

Outils

POS systems

Microsoft Office

Description du poste

Rural King is seeking a Front End Department Lead to oversee front-end operations, support cashiers, and provide an efficient, positive customer experience. The role requires leadership, cash handling, and strong customer service skills in a busy retail environment.

You will train staff, manage transactions, support BOPIS, and coordinate with other departments to meet customer needs while upholding company policies and loss-prevention procedures.