Front End Lead — Customer Experience & Ops

Rural King; Martin (TN); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Competitive pay

Medical, dental, and vision insurance

Paid time off and paid holidays

401(k) with company match

Associate discounts

Training and professional development

Career opportunities with a company

A collaborative, team-focused work环境

Job summary

Rural King is seeking a Front End Department Lead to supervise front-end operations, support cashiers, and ensure a positive, efficient shopping experience.

You will lead, train, and mentor front-end associates, manage cash handling and checkout processes, and coordinate with other departments to resolve customer needs.

This role requires strong leadership, excellent communication, and a willingness to work a flexible schedule including evenings and weekends.

Qualifications

• 3+ years of retail cashier, front-end, or supervisory experience.

Responsibilities

• Lead, train, and support front-end associates in daily operations.
• Oversee cashier and customer service desk transactions, including returns, exchanges, layaways, price disputes, and tax-exempt purchases.
• Manage cash handling, bank deposits, safe audits, layaway audits, and cash shortage research.
• Support registers as needed and educate associates on company programs, including loyalty, RK Visa, and RK Plus Protection Plan.
• Maintain front-end displays, supplies, popcorn, coffee stations, and other customer-facing areas.
• Follow loss-prevention procedures, including EAS deactivation and shrink awareness.
• Oversee BOPIS fulfillment, customer pickups, and weekly audits, including orders beyond the 14-day pickup window.
• Assist customers with load outs, product questions, phone calls, and other front-end needs.
• Coordinate with other departments to resolve customer needs and maintain efficient operations.
• Communicate policies and expectations clearly and participate in cross-training and required training.
• Support other store operations and perform duties as assigned.
• Demonstrate Rural King's values of People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.

Skills

Retail supervision

Cash handling

Customer service

Job description

Rural King is seeking a Front End Department Lead to supervise front-end operations, support cashiers, and ensure a positive, efficient shopping experience.

You will lead, train, and mentor front-end associates, manage cash handling and checkout processes, and coordinate with other departments to resolve customer needs.

This role requires strong leadership, excellent communication, and a willingness to work a flexible schedule including evenings and weekends.