Front End Lead: Customer Experience & Ops

Rural King; Rome (GA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off and paid holidays

401(k) with company match

Associate discounts

Training and professional development

Career opportunities with growth from

Job summary

Rural King is seeking a Front End Department Lead to oversee front-end operations and support cashiers, ensuring a fast, friendly, and accurate checkout experience in our Rome, GA location.

You will lead front-end associates, manage transactions, and coordinate with other departments to resolve customer needs while upholding Rural King's values and processes. Strong leadership and cash-handling skills are essential.

Qualifications

• 3+ years of retail cashier, front-end, or supervisory experience.
• Strong cash-handling, math, organizational, and attention-to-detail skills.
• Strong leadership, communication, customer service, and problem-solving skills.
• Ability to identify errors and maintain accurate records.
• Ability to work a 40-hour week with varied days, evenings, nights, weekends, and holidays.

Responsibilities

• Lead, train, and support front-end associates in daily operations.
• Oversee cashier and customer service desk transactions, including returns, exchanges, layaways, price disputes, and tax-exempt purchases.
• Manage cash handling, bank deposits, safe audits, layaway audits, and cash shortage research.
• Support registers as needed and educate associates on company programs, including loyalty, RK Visa, and RK Plus Protection Plan.
• Maintain front-end displays, supplies, popcorn, coffee stations, and other customer-facing areas.
• Follow loss-prevention procedures, including EAS deactivation and shrink awareness.
• Oversee BOPIS fulfillment, customer pickups, and weekly audits, including orders beyond the 14-day pickup window.
• Assist customers with load outs, product questions, phone calls, and other front-end needs.
• Coordinate with other departments to resolve customer needs and maintain efficient operations.
• Communicate policies and expectations clearly and participate in cross-training and required training.
• Support other store operations and perform duties as assigned.
• Demonstrate Rural King's values of People First, Integrity, Attitude, Initiative, Teamwork, Accountability, and Continuous Improvement.

Skills

Leadership

Customer service

Communication

Problem-solving

Cash-handling

Attention to detail

Teamwork

Tools

POS systems

Microsoft Office

Job description

Rural King is seeking a Front End Department Lead to oversee front-end operations and support cashiers, ensuring a fast, friendly, and accurate checkout experience in our Rome, GA location.

You will lead front-end associates, manage transactions, and coordinate with other departments to resolve customer needs while upholding Rural King's values and processes. Strong leadership and cash-handling skills are essential.