Front-End Lead: Customer Experience & Service Coach

Burlington Stores, Inc.; Columbia (SC); On-site; USD 18,000 - 21,000; Full time

Job summary

Burlington Stores, Inc. in Columbia, SC is seeking a Full-Time Customer Experience Lead to drive front-end operations and deliver a positive shopping experience.

You will lead by example, support associates, and work closely with store leadership to keep the sales floor organized and ready to serve customers. This hands-on leadership role requires strong customer service, effective communication, and the ability to manage shifts, schedule breaks, and resolve issues promptly.

Qualifications

• 1+ years of retail experience preferred (off-price, big box, or specialty retail environments are a plus)

Responsibilities

• Lead by example to deliver excellent customer service across the store
• Support and coordinate daily front-end operations, including checkout flow and line management
• Direct associates during your shift, adjusting priorities to meet business needs
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.)
• Help resolve customer concerns and elevate issues when needed
• Ensure workload tasks, recovery, and merchandising standards are completed
• Perform opening and/or closing duties as assigned
• Support proper scheduling of breaks and front-end coverage
• Troubleshoot routine register or transaction issues to minimize service disruptions
• Partner with store leadership to identify and address service or execution opportunities
• Assist with merchandise flow and maintain organization in stock and support areas
• Reinforce company policies, safety standards, and operational procedures

Skills

Customer service mindset

Leadership

Communication

Problem solving

Organization

Attention to detail

Schedule flexibility

Job description

Burlington Stores, Inc. in Columbia, SC is seeking a Full-Time Customer Experience Lead to drive front-end operations and deliver a positive shopping experience.

You will lead by example, support associates, and work closely with store leadership to keep the sales floor organized and ready to serve customers. This hands-on leadership role requires strong customer service, effective communication, and the ability to manage shifts, schedule breaks, and resolve issues promptly.