Customer Experience Lead - Front-End & Team Coach

Hunter Super Techs - TurnPoint; Charlottesville (VA); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Associate discount

Competitive wage

Flexible hours

Medical coverage

401(k) plan

Paid time off after one year

Job summary

Burlington Stores, Inc. in Charlottesville, VA is hiring a Full-Time Customer Experience Lead to drive front-end operations and deliver a positive shopping experience. You will support associates, keep the sales floor organized, and model Burlington’s customer-first mindset.

Lead by example, manage checkout flow, handle transactions, resolve concerns, and coordinate opening/closing duties. Requires 1+ year retail experience; nights, weekends, and holidays are required.

Qualifications

• Retail supervisory or leadership experience preferred.
• Strong communication and problem-solving skills.
• Ability to lead and motivate a team in a fast-paced environment.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during shifts, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.).
• Help resolve customer concerns and escalate issues when needed.
• Ensure workload tasks and merchandising standards are completed.
• Perform opening and/or closing duties as assigned.
• Support proper scheduling of breaks and front-end coverage.
• Troubleshoot routine register or transaction issues to minimize disruptions.
• Partner with store leadership to address service or execution opportunities.
• Assist with merchandise flow and maintain organization in stock and support areas.

Skills

Customer service

Leadership

Front-end operations

Communication

Problem solving

Job description

Burlington Stores, Inc. in Charlottesville, VA is hiring a Full-Time Customer Experience Lead to drive front-end operations and deliver a positive shopping experience. You will support associates, keep the sales floor organized, and model Burlington’s customer-first mindset.

Lead by example, manage checkout flow, handle transactions, resolve concerns, and coordinate opening/closing duties. Requires 1+ year retail experience; nights, weekends, and holidays are required.