Customer Experience Lead: Front-End Leader

Burlington Stores, Inc.; Baltimore (MD); On-site; USD 18,000 - 26,000; Part time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off

Holidays

Job summary

Burlington Stores, Inc. is seeking a Customer Experience Lead in Baltimore. The role focuses on delivering a positive shopping experience, leading front-end operations, and guiding associates during shifts to ensure the sales floor is organized and ready to serve customers.

The position emphasizes leadership, teamwork, and operational excellence, with responsibilities spanning customer service, checkout flow, and issue resolution. An inclusive, high-energy environment awaits.

Qualifications

• Customer service mindset and passion for helping others.
• Ability to lead, coach, and motivate associates in a fast-paced setting.
• Strong communication and problem-solving skills.
• Ability to stay organized and adjust priorities quickly.
• Team-oriented with positive working relationships.
• Attention to detail and operational accuracy.
• Flexibility to work nights, weekends, and holidays.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations including checkout flow and line management.
• Direct associates during shifts, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges).
• Help resolve customer concerns and escalations when needed.
• Assist with workload tasks, merchandising standards, and store recovery.

Skills

Customer service

Leadership

Communication

Problem solving

Organization

Team oriented

Attention to detail

Flexibility

Job description

Burlington Stores, Inc. is seeking a Customer Experience Lead in Baltimore. The role focuses on delivering a positive shopping experience, leading front-end operations, and guiding associates during shifts to ensure the sales floor is organized and ready to serve customers.

The position emphasizes leadership, teamwork, and operational excellence, with responsibilities spanning customer service, checkout flow, and issue resolution. An inclusive, high-energy environment awaits.