Front-End Customer Experience Leader

Burlington Stores, Inc.; Longview (WA); On-site; USD 21,000 - 29,000; Part time

Benefits offered by this job

Employee discount

Medical coverage

401(k) plan

Paid time off

Job summary

Burlington Stores, Inc. in Longview, WA is seeking a part-time Customer Experience Lead to help manage front-end operations and support shop associates.

You’ll lead by example, supervise during shifts, and ensure fast, friendly service while upholding Burlington’s customer-first standards. You’ll handle checkout flow, assist with scheduling, and partner with store leadership to address service opportunities.

Qualifications

• Strong customer service mindset and passion for helping others.
• Ability to lead, coach, and motivate associates in a fast-paced environment.
• Strong communication and problem-solving skills.
• Ability to stay organized and adjust priorities quickly.
• Team-oriented with the ability to build positive working relationships.
• Attention to detail and commitment to operational accuracy.
• Flexibility to work a schedule that includes nights, weekends, and holidays.

Responsibilities

• Lead by example to deliver excellent customer service across the store
• Support and coordinate daily front-end operations, including checkout flow and line management
• Direct associates during your shift, adjusting priorities to meet business needs
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.)
• Help resolve customer concerns and elevate issues when needed
• Ensure workload tasks, recovery, and merchandising standards are completed
• Perform opening and/or closing duties as assigned
• Support proper scheduling of breaks and front-end coverage
• Troubleshoot routine register or transaction issues to minimize service disruptions
• Partner with store leadership to identify and address service or execution opportunities
• Assist with merchandise flow and maintain organization in stock and support areas
• Reinforce company policies, safety standards, and operational procedures

Skills

customer service mindset

lead and coach

communication

problem-solving

organizational skills

team-oriented

flexible schedule

Job description

Burlington Stores, Inc. in Longview, WA is seeking a part-time Customer Experience Lead to help manage front-end operations and support shop associates.

You’ll lead by example, supervise during shifts, and ensure fast, friendly service while upholding Burlington’s customer-first standards. You’ll handle checkout flow, assist with scheduling, and partner with store leadership to address service opportunities.