Customer Experience Lead: Front-End Ops & Team Coach

Hunter Super Techs - TurnPoint; Virginia Beach (VA); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Associate discount

Medical coverage

401(k) plan

Paid time off

Paid holidays

Sick time

Job summary

Burlington Stores, Inc. in Virginia Beach, VA, is seeking a Full-Time Customer Experience Lead to drive front-end operations and deliver a positive shopping experience.

You’ll lead by example, coach associates, and partner with store leadership to keep the sales floor organized and ready to serve customers. This hands-on leadership role includes managing checkout flow, handling opening and closing duties, resolving customer concerns, supporting merchandising standards, and ensuring a smooth,

Qualifications

• 1+ years of retail experience preferred.
• Experience leading or coaching teams in a fast-paced environment.
• Ability to handle multiple tasks with accuracy and speed.

Responsibilities

• Lead front-end operations and assist with checkout flow and line management.
• Direct associates during shifts and adjust priorities to meet business needs.
• Resolve customer concerns and escalate issues when needed.
• Support merchandising standards and store organization.
• Perform opening and/or closing duties and schedule coverage.

Skills

Customer service

Leadership

Communication

Problem solving

Organization

Teamwork

Adaptability

Job description

Burlington Stores, Inc. in Virginia Beach, VA, is seeking a Full-Time Customer Experience Lead to drive front-end operations and deliver a positive shopping experience.

You’ll lead by example, coach associates, and partner with store leadership to keep the sales floor organized and ready to serve customers. This hands-on leadership role includes managing checkout flow, handling opening and closing duties, resolving customer concerns, supporting merchandising standards, and ensuring a smooth,