Customer Experience Lead: Front-End Ops & Team Coach

Burlington Stores; Charleston (SC); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Associate discount

Flexible hours

Medical coverage

401(k) plan

Training & development opportunities

Paid time off & holidays

Job summary

Burlington Stores is hiring a Full-Time Customer Experience Lead in Charleston, SC. You will lead front-end operations, coach associates, and model Burlington’s customer-first culture to deliver a positive shopping experience.

You will help manage checkout flow, schedules, and daily store performance, ensuring accurate transactions and well-organized sales floors. Strong leadership and communication are essential, including flexibility to work nights, weekends, and holidays.

Qualifications

• Experience in leadership roles in retail preferred.
• 1+ years of retail experience preferred.

Responsibilities

• Lead to deliver excellent customer service across the store.
• Coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during shifts and adjust priorities to meet business needs.
• Ensure fast, friendly, accurate transactions and handle exchanges/returns.
• Resolve customer concerns and elevate issues when needed.
• Ensure workload tasks, recovery and merchandising standards are met.
• Perform opening and/or closing duties as assigned.
• Assist with proper scheduling of breaks and front-end coverage.
• Troubleshoot routine register or transaction issues to minimize disruptions.
• Partner with store leadership to address service or execution opportunities.
• Assist with merchandise flow and keep stock areas organized.
• Reinforce company policies, safety standards, and procedures.

Skills

Customer service

Leadership

Communication

Organization

Teamwork

Attention to detail

Flexibility/Nights & weekends

Job description

Burlington Stores is hiring a Full-Time Customer Experience Lead in Charleston, SC. You will lead front-end operations, coach associates, and model Burlington’s customer-first culture to deliver a positive shopping experience.

You will help manage checkout flow, schedules, and daily store performance, ensuring accurate transactions and well-organized sales floors. Strong leadership and communication are essential, including flexibility to work nights, weekends, and holidays.