Front End Lead Clerk — Ops Champion & Customer Experience

Kroger Family of Companies; Muskego (WI); On-site; USD 22,000 - 33,000; Full time

Job summary

Kroger Family of Companies is seeking a Front End Operations Support role in Wisconsin. The position involves improving processes across Front End, Customer Service Center, and Accounting, while promoting a clean, safe, and efficient shopping environment at checkouts, front-end areas, Self Service, and parking lots.

Responsibilities include training staff, implementing company initiatives, and maintaining high standards of service and accuracy through daily tasks and performance tracking.

Qualifications

• Store retail experience with an emphasis on customer service and frontend operations.
• Ability to multi task and handle large workloads.
• Effective written and oral communication skills.
• Ability to learn a wide range of computer applications including Word, Excel, PowerPoint, ACE, Supersked, etc.
• Understanding of all key components of department operations such as managing people, merchandising, inventory, labor scheduling, and expenses.

Responsibilities

• Explore and develop more effective and efficient processes, policies and procedures for Front End, Customer Service Center and Accounting.
• Design a cleaner, more efficient working environment for Front End, Customer Service and Accounting.
• Ensure safe, effective and efficient customer service is provided throughout department.
• Improve Shopping Experience Progress Report, Customer Tracker, Associate Tracker, Cash Over/Short, CCG, ELMS utilization, Customer Comment Cards, FES Evaluations, Bob Audits, and Key Retailing Measurements.
• Provide training, support and follow up on all aspects of Key Retailing.
• Coach and train customer service manager and front end supervisors.
• Demonstrate the ability and desire to promote, communicate and implement company initiatives and process improvements to direct reports in a positive and respectful manner.
• Support store management and customer service manager in maintaining a well-organized, clean, pleasant shopping environment at the check stands, front-end, Self Service Checkouts, Customer Service Center, Accounting Room and parking lot area.
• Follow through on special assignments and perform any and all duties as assigned.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Customer service

Multitasking

Communication

Tools

ACE

Supersked

MS Word

MS Excel

MS PowerPoint

Job description

Kroger Family of Companies is seeking a Front End Operations Support role in Wisconsin. The position involves improving processes across Front End, Customer Service Center, and Accounting, while promoting a clean, safe, and efficient shopping environment at checkouts, front-end areas, Self Service, and parking lots.

Responsibilities include training staff, implementing company initiatives, and maintaining high standards of service and accuracy through daily tasks and performance tracking.