Front End Lead & Processes Coach

Kroger; Monona (WI); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Healthcare coverage

Flexible scheduling

Tuition reimbursement to $21,000

Associate discounts

Career growth opportunities

Job summary

Kroger in Monona, WI is seeking a Front End Operations support role to oversee department policies, processes, and procedures. You will contribute to a clean, efficient shopping environment and ensure high-quality customer service at check stands and service areas.

Responsibilities include developing better processes, training staff, and promoting company initiatives. Candidates should have store retail experience focused on customer service and front-end operations, with flexibility for varied

Qualifications

• Willing to work mornings, afternoons, evenings, or nights as the work demands.
• Willing and available to work weekends and holidays as needed (emphasis on Prime Time).
• Store retail experience with an emphasis on customer service and front-end operations.
• Ability to multi task and handle large workloads.
• Effective written and oral communication skills.
• Ability to learn a wide range of computer applications including Microsoft Word, Excel, PowerPoint, ACE, Supersked, etc.
• Understanding of all key components of department operations (i.e., managing people, merchandising, inventory management, shrink control, customer service, labor scheduling, expense control).
• Past work record must exhibit a high level of integrity and dependability.
• Thorough experience in customer service and all phases of front-end operations.

Responsibilities

• Explore and develop more effective and efficient processes, policies and procedures for Front End, Customer Service Center and Accounting.
• Design a cleaner, more efficient working environment for Front End, Customer Service and Accounting.
• Ensure safe, effective and efficient customer service is provided throughout department.
• Improve Shopping Experience Progress Report, Customer Tracker, Associate Tracker, Cash Over/Short, CCG, ELMS utilization, Customer Comment Cards, FES Evaluations, Bob Audits, and Key Retailing Measurements.
• Provide training, support and follow up on all aspects of Key Retailing.
• Coach and train customer service manager and front end supervisors.
• Demonstrate the ability and desire to promote, communicate and implement company initiatives and process improvements to direct reports in a positive and respectful manner.
• Support store management and customer service manager in maintaining a well-organized, clean, pleasant shopping environment at the check stands, front-end, Self Service Checkouts, Customer Service Center, Accounting Room and parking lot area.
• Follow through on special assignments and perform any and all duties as assigned.
• Must be able to perform the essential functions of this position with or without reasonable accommodation.

Skills

Customer service orientation

Multi-tasking

Written and oral communication

Front-end operations knowledge

Integrity and dependability

Ability to work varied shifts

Tools

Microsoft Word

Excel

PowerPoint

ACE

Supersked

Job description

Kroger in Monona, WI is seeking a Front End Operations support role to oversee department policies, processes, and procedures. You will contribute to a clean, efficient shopping environment and ensure high-quality customer service at check stands and service areas.

Responsibilities include developing better processes, training staff, and promoting company initiatives. Candidates should have store retail experience focused on customer service and front-end operations, with flexibility for varied