Front End Operations Lead

Kroger; Madison (WI); On-site; USD 36,000 - 54,000; Full time

Job summary

Kroger in Madison, Wisconsin seeks a Front End Operations Associate to support day-to-day front-end and customer service department activities. The role emphasizes customer service, process improvements, and collaboration with store management to maintain a clean, efficient shopping environment.

The position requires flexibility with shifts, weekends/holidays, and strong computer skills for Word, Excel, and related software.

Qualifications

• Store retail experience with emphasis on customer service and front-end operations.
• Ability to multi task and handle large workloads.
• Effective written and oral communication skills.
• Proficiency with computer applications such as Word, Excel, PowerPoint, ACE, Supersked.

Responsibilities

• Explore and develop more effective processes for Front End, Customer Service Center and Accounting.
• Design a cleaner, more efficient working environment for Front End and Accounting.
• Ensure safe, efficient customer service across the department.
• Coach and train front-end supervisors.
• Support store management and customer service in maintaining a clean shopping environment.
• Follow through on assignments and perform duties as assigned.

Skills

Customer service

Front-end operations

Multi-tasking

Communication skills

Tools

Microsoft Word

Excel

PowerPoint

ACE

Supersked

Job description

Kroger in Madison, Wisconsin seeks a Front End Operations Associate to support day-to-day front-end and customer service department activities. The role emphasizes customer service, process improvements, and collaboration with store management to maintain a clean, efficient shopping environment.

The position requires flexibility with shifts, weekends/holidays, and strong computer skills for Word, Excel, and related software.