Front-End & Inventory Supervisor — Customer Experience

Floor & Decor; Arizona; On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

401k

Bonus opportunities

Medical, Dental, Vision

Job summary

Floor & Decor is seeking a Connected Customer Supervisor to lead a dynamic customer service team on the floor. You will oversee cashiering, returns, cash office, inventory management, and e-commerce support while ensuring an exceptional shopping experience for customers.

The role requires supervisory experience in customer service, a high school diploma or GED, and basic computer skills. You will coordinate signage, pricing, and store processes and may travel between stores as needed.

Qualifications

• Minimum 1 year of customer service/cashier supervisory experience or 4 years of customer service experience.
• High school diploma and/or GED.
• Minimum 2 years computer experience in a work environment.

Responsibilities

• Direct all Customer Service Associates and Connected Customer Specialists related to the front end and inventory accuracy in the store.
• Demonstrate understanding and compliance of all customer service SOPs (cashiering, credit and close-out).
• Lead inventory management and accuracy throughout the store.
• Process customer refunds and exchanges according to guidelines.
• Oversee signage updates and price changes for store SKUs.
• Assist customers with product selection and answer product questions.
• Partner with management to determine SKUs, price changes, and returns.
• Research inventory discrepancies and adjust in the tracking system.
• Review shipping/receiving documents for accuracy.
• Audit reports including inventory control and returns/voids.
• Monitor incoming/outgoing trucks logs.
• Audit the customer merchandise storage area weekly and resolve issues with CEM/Store Manager and Operations Manager.
• Create/maintain store signage and pricing using TOD mobile printing.
• Return products to correct in-store locations after returns.
• Clean and stock products per Floor & Decor standards.
• Be the point of contact for e-commerce team on in-store inventory availability.
• Supervise inventory movement within the store.
• Be available to open/close store effectively.

Skills

Team builders

Customer service champions

Detail oriented

Communication skills

Education

High school diploma or GED

2+ years computer experience

Job description

Floor & Decor is seeking a Connected Customer Supervisor to lead a dynamic customer service team on the floor. You will oversee cashiering, returns, cash office, inventory management, and e-commerce support while ensuring an exceptional shopping experience for customers.

The role requires supervisory experience in customer service, a high school diploma or GED, and basic computer skills. You will coordinate signage, pricing, and store processes and may travel between stores as needed.