Front-End & Inventory Supervisor — Flexible Hours

Floor & Decor; North Kansas City (MO); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

401k

Bonus opportunities

Insurance plans

Job summary

Floor & Decor in North Kansas City, MO is seeking a Connected Customer Supervisor to lead a dynamic team of customer service associates. You will oversee cashiering, returns, inventory, e-commerce support, and ensure an exceptional shopping experience.

This role requires at least 1 year of supervisory or 4 years of customer service, HS diploma, and 2 years of computer work. You will manage front-end operations, inventory accuracy, and partner with management on pricing and product availability.

Qualifications

• Minimum one year of supervisory customer service or four years in customer service.
• High school diploma or GED is required.
• At least two years of computer experience in a work environment.

Responsibilities

• Direct all Customer Service Associates and front-end staff to ensure inventory accuracy.
• Enforce customer service SOPs for cashiering, credits, and close-out procedures.
• Lead store-wide inventory management and accuracy initiatives.
• Process refunds and exchanges according to guidelines.
• Oversee storefront signage updates and price changes for SKUs.
• Assist customers with product selection and answer questions.
• Coordinate with management on SKUs, pricing, and returns as needed.
• Investigate inventory discrepancies and adjust in the tracking system.
• Review shipping/receiving docs for accuracy and completeness.
• Audit inventory control, returns, and void reports; monitor truck logs.
• Inspect storage areas weekly and resolve issues with CEM/Store Manager.
• Create store signage and pricing using TOD mobile printer.
• Return products to correct locations after returns; stock products per standards.
• Support e-commerce team with inventory availability in-store.
• Supervise inventory movement and be available to open/close the store.

Skills

Team builders

Customer service champions

Detail oriented

Communication skills

Education

High school diploma or GED

2+ years computer experience

Job description

Floor & Decor in North Kansas City, MO is seeking a Connected Customer Supervisor to lead a dynamic team of customer service associates. You will oversee cashiering, returns, inventory, e-commerce support, and ensure an exceptional shopping experience.

This role requires at least 1 year of supervisory or 4 years of customer service, HS diploma, and 2 years of computer work. You will manage front-end operations, inventory accuracy, and partner with management on pricing and product availability.