Customer Experience Supervisor: Front End & Inventory

Floor & Decor Holdings Inc.; Overland Park (KS); On-site; USD 45,000 - 65,000; Full time

Job summary

Floor & Decor Holdings Inc. is seeking a Connected Customer Supervisor in Overland Park, KS to lead a dynamic team of customer service associates at the front end and manage store inventory.

The role covers cashiering, returns, cash office, and e-commerce support while delivering an exceptional shopping experience. Ideal candidates have at least 1 year of cashier supervisory experience or 4 years of customer service, plus a high school diploma and 2+ years of computer use in a work setting, with

Qualifications

• Minimum of (1) year of customer service/cashier supervisory experience or 4 years of customer service experience.
• High school diploma and/or GED.
• Minimum of (2) years of computer experience in a work environment.

Responsibilities

• Direct all Customer Service Associates and Connected Customer Specialists related to the front end and inventory accuracy in the store.
• Lead inventory management and accuracy throughout the store.
• Process customer refunds and exchanges according to established guidelines.
• Oversee signage updates and price changes for store SKU’s.
• Assist customers with product selection and answer product related questions.
• Research all inventory-related discrepancies and make appropriate adjustments in the inventory tracking system.
• Audit reports including inventory control, return of sale, and void reports.
• Monitor incoming and outgoing trucks logs.
• Return products to the correct in store location after customer merchandise returns.

Job description

Floor & Decor Holdings Inc. is seeking a Connected Customer Supervisor in Overland Park, KS to lead a dynamic team of customer service associates at the front end and manage store inventory.

The role covers cashiering, returns, cash office, and e-commerce support while delivering an exceptional shopping experience. Ideal candidates have at least 1 year of cashier supervisory experience or 4 years of customer service, plus a high school diploma and 2+ years of computer use in a work setting, with