Customer Experience Supervisor: Front End & Inventory

Floor & Decor; Portland (OR); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

401k

Bonus opportunities

Paid vacation

Job summary

Floor & Decor Holdings Inc. is seeking a Connected Customer Supervisor to lead a dynamic team of customer service associates at the Portland store. You will oversee cashiering, returns, cash office, inventory accuracy, and e-commerce support, delivering an exceptional shopping experience.

The role emphasizes team building, strong communication, attention to detail, and adherence to SOPs. Candidates should have supervisory customer service experience and be ready to manage inventory movement and

Qualifications

• Minimum of 1 year of customer service/cashier supervisory experience or 4 years of customer service experience.
• Must have strong communication and listening skills and be detail oriented.

Responsibilities

• Direct all Customer Service Associates and Connected Customer Specialists at front end and inventory accuracy.
• Lead inventory management and accuracy throughout the store.
• Process refunds and exchanges per guidelines.
• Oversee pricing, signage, and SKU changes.
• Assist customers with product selection and questions.
• Supervise inventory movement and collaborate with management.

Skills

Customer service supervisor

Cashier supervision

Inventory management

Education

High school diploma or GED

Tools

Inventory tracking system

Job description

Floor & Decor Holdings Inc. is seeking a Connected Customer Supervisor to lead a dynamic team of customer service associates at the Portland store. You will oversee cashiering, returns, cash office, inventory accuracy, and e-commerce support, delivering an exceptional shopping experience.

The role emphasizes team building, strong communication, attention to detail, and adherence to SOPs. Candidates should have supervisory customer service experience and be ready to manage inventory movement and