Customer Experience Supervisor — Front End & Inventory

Floor & Decor; Cumming (GA); Presencial; USD 42 000 - 66 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

401k with company match

Employee Stock Purchase Plan

Referral Bonus Program

Resumo da oferta

Floor & Decor Holdings Inc. is seeking a Connected Customer Supervisor to lead a dynamic team of customer service associates, oversee cashiering, returns, and inventory accuracy, and ensure an exceptional shopping experience.

The role will drive e-commerce inventory coordination and store signage updates, partnering with management on pricing changes and SKU updates. The candidate should be a strong team builder with excellent communication and organizational skills, capable of supervising

Qualificações

• Minimum of 1 year of customer service/cashier supervisory experience or 4 years of customer service experience.
• High school diploma and/or GED.
• Minimum of 2 years of computer experience in a work environment.

Responsabilidades

• Direct all Customer Service Associates and Connected Customer Specialists related to the front end and inventory accuracy in the store.
• Lead inventory management and accuracy throughout the store.
• Process customer refunds and exchanges according to established guidelines.
• Oversee signage updates and price changes for store SKUs.
• Assist customers with product selection and answer product related questions.
• Return products to the correct in-store location after customer merchandise returns.

Conhecimentos

Team leadership

Customer service

Communication

Detail oriented

Formação académica

High school diploma or GED

Ferramentas

Computer skills

Descrição da oferta de emprego

Floor & Decor Holdings Inc. is seeking a Connected Customer Supervisor to lead a dynamic team of customer service associates, oversee cashiering, returns, and inventory accuracy, and ensure an exceptional shopping experience.

The role will drive e-commerce inventory coordination and store signage updates, partnering with management on pricing changes and SKU updates. The candidate should be a strong team builder with excellent communication and organizational skills, capable of supervising