Front End & Inventory Supervisor - Flexible Hours

Floor & Decor Holdings Inc.; Glendale (AZ); On-site; USD 52,000 - 68,000; Full time

Benefits offered by this job

401k

Bonus opportunities

Medical insurance

Dental insurance

Vision insurance

Life insurance

Paid time off

Career advancement

Job summary

Floor & Decor Holdings Inc. is seeking a Connected Customer Supervisor to lead a dynamic team of customer service associates in-store, oversee cashiering, returns, and inventory accuracy, and support e-commerce operations.

This role requires strong leadership, excellent communication, and a detail-oriented approach. The ideal candidate will have at least 1 year in a supervisory customer service role or 4 years of customer service experience, plus 2 years of computer experience.

Qualifications

• Minimum of 1 year of customer service/cashier supervisory experience or 4 years of customer service experience.
• High school diploma and/or GED.
• Minimum of 2 years of computer experience in a work environment.

Responsibilities

• Direct all Customer Service Associates and Connected Customer Specialists related to the front end and inventory accuracy in the store.
• Lead inventory management and accuracy throughout the store.
• Process customer refunds and exchanges according to established guidelines.
• Oversee signage updates and price changes for store SKUs.
• Assist customers with product selection and answer product related questions.
• Partner with management to determine which products need SKUs, price changes and need to be returned.
• Research all inventory-related discrepancies and make appropriate adjustments in the inventory tracking system.
• Review shipping and receiving documents for accuracy.
• Audit reports including inventory control, return of sale, and void reports.
• Monitor incoming and outgoing trucks logs.
• Audit the customer merchandise storage area weekly in accordance with the Customer Storage SOPs and timely resolve issues with CEM/Store Manager and Operations Manager.
• Create and maintain store signage and pricing using Tags-On-Demand (TOD) mobile printing station.
• Return products to the correct in-store location after customer merchandise returns.
• Clean and stock products according to Floor & Decor’s standards.
• Point of contact for e-commerce team members to contact regarding inventory availability in the store.
• Responsible for supervising inventory movement within the store.
• Available to open and/or close store in an effective manner.

Skills

Team leadership

Customer service

Communication

Inventory management

Cash handling

Staff training

Education

High school diploma or GED

Tools

Inventory tracking system

TOD mobile printing

E-commerce systems

Job description

Floor & Decor Holdings Inc. is seeking a Connected Customer Supervisor to lead a dynamic team of customer service associates in-store, oversee cashiering, returns, and inventory accuracy, and support e-commerce operations.

This role requires strong leadership, excellent communication, and a detail-oriented approach. The ideal candidate will have at least 1 year in a supervisory customer service role or 4 years of customer service experience, plus 2 years of computer experience.