Front-End Guest Services Supervisor

New Seasons Market; Seattle, Northern (WA, KY); Hybrid; USD 42,000 - 54,000; Full time

Job summary

New Seasons Market is seeking a Front End Supervisor to lead customer service, cash handling, and store operations. The role emphasizes dependable teamwork and service-driven standards in a welcoming environment.

The candidate should have supervisory experience, solid knowledge of grocery operations, and strong leadership with a focus on coaching and performance feedback to drive sales and guest satisfaction.

Qualifications

• Minimum two years supervisory experience preferred.
• Minimum one year checker experience required; excellent checking skills essential.
• Comprehensive knowledge of grocery store operations a must.
• Strong leadership skills and customer service focus.

Responsibilities

• Maintains high-quality standards in customer service, cash handling and store operations; ensures efficient operations and effective coordination of front-end activities.
• Oversees store operations and ensures standards are maintained in absence of the Guest Services Team Leader and Store Director team.
• Ensures health, safety and sanitation guidelines are followed while working with all products.
• Effectively maintains and coordinates front-end staffing to best service guests; tracks attendance and takes action as needed.
• Ensures effective communication between the front-end and other departments.
• Oversees cash handling procedures; transfers money to cash tills; pulls tills at shift end; ensures accuracy of the safe.
• Leads and readily participates in product promotions and focuses.
• Provides outstanding customer service and readily communicates product information to increase sales and meet revenue goals; uses product information to increase sales and best service guests.
• Leads by example and provides team members with clear expectations and timely feedback.
• Trains Front End Team Members and provides performance feedback, coaching and counseling.
• Prevents internal and external loss
• Successfully performs all duties of a Journey person Checker.
• Demonstrates dependability and flexibility; meets attendance requirements.
• Performs other duties as assigned by the Guest Services Team Leader or Store Director Team.

Skills

Leadership

Customer service

Team supervision

Communication

Time management

Problem solving

Job description

New Seasons Market is seeking a Front End Supervisor to lead customer service, cash handling, and store operations. The role emphasizes dependable teamwork and service-driven standards in a welcoming environment.

The candidate should have supervisory experience, solid knowledge of grocery operations, and strong leadership with a focus on coaching and performance feedback to drive sales and guest satisfaction.