Front-End Supervisor: Customer Service Leader

Milkco Inc.; Pickens (SC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Life Insurance

Disability Insurance

401(k) with company matching

Paid holidays

Paid vacation & sick leave

Scholarship program

Job summary

Ingles Markets is seeking a Customer Service Manager to supervise front-end operations and maintain high standards of customer service in-store. You will lead front-end staff, ensure efficient cash handling, and support checkout processes to ensure a positive shopping experience.

The role emphasizes teamwork, adaptability to peak times, and a commitment to safety and customer satisfaction, with opportunities for advancement and a comprehensive benefits package.

Qualifications

• Previous cashier or front-end experience is required.
• Able to read simple math problems.
• Flexible and able to adapt to changing needs during high-volume periods.
• Team player in a fast-paced environment.
• 18 years of age or older.

Responsibilities

• Provide exceptional customer service by greeting customers within 10 feet, responding to questions, and assisting cashiers promptly.
• Open additional registers whenever three or more customers are in line to minimize wait times.
• Create and enforce effective work schedules for front-end personnel to meet business volume and traffic needs.
• Assist with all types of sales transactions in strict compliance with company policies.
• Process Western Union and Money Order transactions.
• Keep store management informed of pricing issues, register or scale malfunctions, and items missing from POS files.
• Handle refunds, overrings, overrides, check approvals, cash pickups, and change-order requests as needed.
• Enforce dress code and monitor breaks per company and federal guidelines.

Skills

Customer service

Team player

Adaptability

Math skills

Job description

Ingles Markets is seeking a Customer Service Manager to supervise front-end operations and maintain high standards of customer service in-store. You will lead front-end staff, ensure efficient cash handling, and support checkout processes to ensure a positive shopping experience.

The role emphasizes teamwork, adaptability to peak times, and a commitment to safety and customer satisfaction, with opportunities for advancement and a comprehensive benefits package.