Front-End Lead: Customer Experience & Team Coach

Brookshire Grocery Co.; Lafayette, Northern (LA, KY); Hybrid; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical, vision, dental coverage

Paid time off

401(k) plan with company contributions

Employee discounts

Scholarships and education support

Outdoor recreation area access

Job summary

Brookshire Grocery Company seeks a front-end leader to supervise operations and coordinate front-end staff. You will respond proactively to customer issues, keep the front end clean and presentable, and promote high levels of service.

As a supervisor, you will train cashiers and courtesy clerks, ensure policy compliance, monitor money handling, and support efficient customer flow in a fast-paced retail setting.

Qualifications

• Minimum age 18; 21+ to drive for company business where required.
• High school Diploma or GED and 2+ years of related experience.
• Must obtain HIPAA certification within 2 weeks of starting.
• Must obtain TABC/LACT/AATC certification within 2 weeks where applicable.
• Must obtain Manager Food Safety certification within 2 weeks.
• Must obtain AML certification within 2 weeks.

Responsibilities

• Train and develop partners; schedule, plan, assign and direct work.
• Train cashiers and courtesy/utility clerks on policies and procedures.
• Ensure freshness, safety, refrigeration, and sanitation in front-end operations.
• Provide checkout services and bag groceries as needed.
• Maintain accurate money count in registers; monitor parking lot and customer flow.
• Monitor and manage potential front-end shrink; greet customers and respond to complaints.
• Maintain clean, safe and sanitary working environment per safety procedures.

Skills

Front-end operations

Customer service

Team leadership

Cash handling

Communication skills

Education

High school Diploma or GED

Tools

POS system

Cash register

Job description

Brookshire Grocery Company seeks a front-end leader to supervise operations and coordinate front-end staff. You will respond proactively to customer issues, keep the front end clean and presentable, and promote high levels of service.

As a supervisor, you will train cashiers and courtesy clerks, ensure policy compliance, monitor money handling, and support efficient customer flow in a fast-paced retail setting.