Front End Shift Lead: Elevate Guest Experience

Northeast Grocery; City of Rensselaer (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

Northeast Grocery is seeking a Front End Shift Supervisor to lead the Front End team and ensure a friendly, helpful, and safe guest experience. You will model best practices, support your colleagues, and drive smooth daily store operations.

The role emphasizes greeting guests, coaching teammates, coordinating with Customer Service Leaders, and maintaining a professional appearance and safety standards across the Front End.

Responsibilities

• Create a great first and last impression by greeting guests, making eye contact, and thanking them for shopping with us.
• Lead and support the Front End team, helping teammates provide exceptional service and a positive experience for every guest.
• Coach and develop teammates by providing training, guidance, encouragement, and feedback to help them succeed.
• Partner with Customer Service Team Leaders and management to coordinate daily Front End activities and keep operations running smoothly.
• Promote a safe, clean, and welcoming environment by maintaining an organized Front End and following company safety standards.
• Maintain a professional presence by following our dress code and personal grooming standards.
• Help protect the business by following cash-handling, security, and company control procedures.
• Perform cash audits and sweeps and maintain accurate, detailed records and logs.
• Keep Front End merchandise areas stocked and organized, including high-traffic areas such as candy and other impulse merchandise.
• Keep your team informed by communicating new policies, promotions, and programs clearly and effectively.
• Support additional store needs and take on other responsibilities as assigned by management.
• Hours and availability may fit other locations or shifts in the company.

Job description

Northeast Grocery is seeking a Front End Shift Supervisor to lead the Front End team and ensure a friendly, helpful, and safe guest experience. You will model best practices, support your colleagues, and drive smooth daily store operations.

The role emphasizes greeting guests, coaching teammates, coordinating with Customer Service Leaders, and maintaining a professional appearance and safety standards across the Front End.