Guest Experience Leader: Front-End & Cash Ops

The Fresh Market; Daphne (AL); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Team Member discount up to 40%

Early Earn Wage Access

401K contribution and company match

Financial Wellness Program

Personal time off and additional time-

Medical, Dental, Vision, Disability, &

Pet insurance discounts

Job summary

The Fresh Market invites a Guest Service Specialist to join our store team in a fast-paced, guest-focused environment. You will lead front-end hospitality, manage guest flow, and supervise cash operations with a commitment to exceptional customer experiences.

Join us to uphold brand standards, train team members, and ensure efficient checkout, accurate cash handling, and clean, welcoming spaces for every guest who visits our store.

Qualifications

• 2+ years of experience in retail, grocery, restaurant, or hospitality operations.
• Must be at least 18 years of age.
• Strong attention to detail with organizational skills and ability to multitask.

Responsibilities

• Be a visible example of hospitality, educating guests and team members on products, services, and complete meal solutions.
• Manage frontend guest flow and efficiency by directing and supporting cashiers while ensuring backups are minimized to deliver frictionless checkout experiences.
• Execute and uphold cash office procedures and controls, including management of cash, keys, and the safe.
• Direct the guest service team, as scheduled to maintain sanitation and cleanliness at the front end and the guest restrooms.
• Support execution of digital fulfillment orders, ensuring speed, accuracy, and adherence to brand standards.
• Engage guests with a friendly, helpful approach at the front-end and throughout the store.
• Assist in managing the department, inventories, and team for effective minimization of product loss.

Skills

Hospitality

Customer Service

Multitasking

Attention to detail

Cash handling

Education

High school diploma or equivalent

Tools

Electronic shelf label systems

Inventory management tech

AI-enabled retail tools

Job description

The Fresh Market invites a Guest Service Specialist to join our store team in a fast-paced, guest-focused environment. You will lead front-end hospitality, manage guest flow, and supervise cash operations with a commitment to exceptional customer experiences.

Join us to uphold brand standards, train team members, and ensure efficient checkout, accurate cash handling, and clean, welcoming spaces for every guest who visits our store.