Front-End Supervisor & Customer Experience Leader

Redner's Markets, Inc.; Hegins Township (PA); On-site; USD 21,000 - 30,000; Full time

Job summary

Redner's Markets, Inc. seeks a Front-End Supervisor to uphold high customer service standards across front-end operations. You will supervise front-end personnel, schedule activities, and ensure courteous, efficient service while enforcing company policies and supervising training.

The role focuses on maintaining schedules, assisting with cashier duties, and minimizing customer inconvenience. Compliance with labor laws and company guidelines is essential.

Qualifications

• Strong oral and written communication with customers, employees, and vendors.
• Strong analytical and mathematics skills for audits.
• Knowledge of federal and state child labor laws regarding employment of individuals under 18.

Responsibilities

• Provide high standards of customer service throughout front-end operations.
• Supervise and schedule front-end personnel to ensure courteous service.
• Maintain effective work schedules to minimize customer inconvenience.
• Enforce store policies and assist with discipline of front-end associates.
• Delegate cashier responsibilities as directed by management.
• Conduct training programs for new and existing associates.
• Assist cashiers with price checks, voids, or register-related items.
• Keep management informed of pricing inaccuracies.
• Assist customers with returns, over rings, and overcharges.
• Approve customer checks and enforce check cashing policies.
• Maintain front-end housekeeping and regular cleaning.
• Order and control front-end supplies.
• Greet customers and observe activity in the store.
• Adhere to all policies in the Employee Handbook.

Skills

Communication

Analytical skills

Labor laws knowledge

Job description

Redner's Markets, Inc. seeks a Front-End Supervisor to uphold high customer service standards across front-end operations. You will supervise front-end personnel, schedule activities, and ensure courteous, efficient service while enforcing company policies and supervising training.

The role focuses on maintaining schedules, assisting with cashier duties, and minimizing customer inconvenience. Compliance with labor laws and company guidelines is essential.