Front-End Customer Experience Leader

Weis Markets; Linganore (MD); On-site; USD 23,000 - 34,000; Full time

Job summary

Weis Markets in Linganore, MD is seeking an Assistant Customer Experience Manager to lead front-end operations, elevate customer service, and support the Customer Experience Manager in daily store activities. You will supervise associates, coach for a fast, friendly, accurate checkout, and help implement new programs to improve efficiency and service.

You will conduct audits, manage scheduling, monitor inventory, and ensure compliance with policies while maintaining safe, clean shopping

Qualifications

• Supervises associates within the department.
• May assume total leadership of the building in absence of store management.

Responsibilities

• Promotes excellent customer relations by instilling positive customer focused behavior with associates.
• Oversees front-end operations and cash handling procedures to reduce losses.
• Trains associates for fast, friendly, accurate checkout and uses LMS for training.
• Maintains safety, cleanliness, and proper operation of front-end equipment and registers.

Job description

Weis Markets in Linganore, MD is seeking an Assistant Customer Experience Manager to lead front-end operations, elevate customer service, and support the Customer Experience Manager in daily store activities. You will supervise associates, coach for a fast, friendly, accurate checkout, and help implement new programs to improve efficiency and service.

You will conduct audits, manage scheduling, monitor inventory, and ensure compliance with policies while maintaining safe, clean shopping