Front-End Experience Leader

Burlington; Flint (MI); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Associate discount

Flexible hours

Medical coverage

401(k) plan

Job summary

Burlington Stores is seeking a Customer Experience Lead to drive a positive shopping experience and lead front-end operations in a fast-paced environment. You will coach associates, manage checkout flow, and ensure the sales floor stays organized and ready to serve customers.

This hands-on leadership role partners with store leadership to maintain operations, model Burlington’s values, and uphold safety and policy standards. The position requires flexibility for nights, weekends, and holidays.

Qualifications

• 1+ years of retail experience preferred.
• Off-price or big box retail experience is a plus.
• Ability to lead, coach and motivate associates.
• Excellent communication and problem-solving skills.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during shifts, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges).
• Help resolve customer concerns and escalate issues when needed.
• Ensure workload tasks, recovery, and merchandising standards are completed.
• Perform opening and/or closing duties as assigned.
• Support proper scheduling of breaks and front-end coverage.
• Troubleshoot routine register or transaction issues to minimize service disruptions.
• Partner with store leadership to identify and address service or execution opportunities.
• Assist with merchandise flow and maintain organization in stock and support areas.
• Reinforce company policies, safety standards, and operational procedures.

Skills

Customer service

Leadership

Communication

Problem solving

Organization

Team player

Attention to detail

Flexibility

Retail experience

Job description

Burlington Stores is seeking a Customer Experience Lead to drive a positive shopping experience and lead front-end operations in a fast-paced environment. You will coach associates, manage checkout flow, and ensure the sales floor stays organized and ready to serve customers.

This hands-on leadership role partners with store leadership to maintain operations, model Burlington’s values, and uphold safety and policy standards. The position requires flexibility for nights, weekends, and holidays.