Customer Experience Leader: Front-End Operations

Hunter Super Techs - TurnPoint; Wichita (KS); On-site; USD 11,000 - 19,000; Full time

Benefits offered by this job

Medical coverage

401(k) plan

Associate discount

Paid time off after one year

Up to 8 paid holidays

Job summary

Burlington Stores in Wichita is seeking a Customer Experience Lead to manage front-end operations, lead associates, and ensure a smooth checkout experience. You will model Burlington’s customer-first mindset and collaborate with store leadership to keep the sales floor organized and ready to serve customers.

The role requires a hands-on leader with strong communication skills and the ability to adapt to a fast-paced environment, including nights, weekends, and holidays.

Qualifications

• A strong customer service mindset with a passion for helping others.
• Ability to lead, coach, and motivate associates in a fast-paced environment.
• Strong communication and problem-solving skills.
• Ability to stay organized and adjust priorities quickly.
• Team-oriented with the ability to build positive working relationships.
• Attention to detail and commitment to operational accuracy.
• Flexibility to work a schedule that includes nights, weekends, and holidays.

Responsibilities

• Lead by example to deliver excellent customer service across the store.
• Support and coordinate daily front-end operations, including checkout flow and line management.
• Direct associates during your shift, adjusting priorities to meet business needs.
• Ensure fast, friendly, and accurate transactions (sales, returns, exchanges, etc.).
• Help resolve customer concerns and elevate issues when needed.
• Ensure workload tasks, recovery, and merchandising standards are completed.
• Perform opening and/or closing duties as assigned.
• Support proper scheduling of breaks and front-end coverage.
• Troubleshoot routine register or transaction issues to minimize service disruptions.
• Partner with store leadership to identify and address service or execution opportunities.
• Assist with merchandise flow and maintain organization in stock and support areas.
• Reinforce company policies, safety standards, and operational procedures.

Skills

Customer service

Leadership

Communication

Organization

Teamwork

Attention to detail

Flexibility

Job description

Burlington Stores in Wichita is seeking a Customer Experience Lead to manage front-end operations, lead associates, and ensure a smooth checkout experience. You will model Burlington’s customer-first mindset and collaborate with store leadership to keep the sales floor organized and ready to serve customers.

The role requires a hands-on leader with strong communication skills and the ability to adapt to a fast-paced environment, including nights, weekends, and holidays.