Front End Experience Lead | Training & Loyalty

The TJX Companies, Inc.; Pittsburgh (Allegheny County); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health/Dental/Vision insurance

Job summary

TJ Maxx, part of The TJX Companies, Inc., is seeking a front‑of‑store leader to promote an outstanding customer experience and mentor Associates across the sales floor. You will lead by example, ensuring courteous service, proper POS coverage, and adherence to store standards in a fast-paced environment.

You’ll train staff, promote loyalty programs, and collaborate with management to address priorities and performance.

Qualifications

• Strong merchandising knowledge.
• Ability to multitask in a fast-paced retail environment.
• Clear and effective communication with customers and team members.
• Excellent organization and attention to detail.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Trains and mentors Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Merchandising techniques

Multi-tasking

Communication skills

Organizational skills

Train others

Retail experience

Job description

TJ Maxx, part of The TJX Companies, Inc., is seeking a front‑of‑store leader to promote an outstanding customer experience and mentor Associates across the sales floor. You will lead by example, ensuring courteous service, proper POS coverage, and adherence to store standards in a fast-paced environment.

You’ll train staff, promote loyalty programs, and collaborate with management to address priorities and performance.