Front End Experience Lead - Customer Service & Training

Winners Merchants International, L.P.; United States; On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Associate discount

401(k) Associate contributions

401(k) match

medical/dental/vision

life insurance

paid parental leave

paid holidays/vacation/sick

scholarship program

referral bonuses

credit union

smoking cessation

HSA

health care FSA

short/long term disability

adoption assistance

Job summary

TJ Maxx, part of TJX Companies, is seeking a front-end leader to oversee Associates and deliver exceptional customer service in a fast-paced store environment in the United States. You will drive loyalty initiatives, train staff, and ensure a clean, organized store while maintaining compliance with policies.

The role requires flexibility for nights and weekends, solid merchandising knowledge, and strong teamwork to support store goals and customer satisfaction.

Qualifications

• 1 year retail and 6 months of leadership experience
• Strong communication and organizational skills with attention to detail
• Capable of multi-tasking

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Training and mentoring Associates on front end principles
• Coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates with management and Associates when setting priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Strong communication

Organizational skills

Attention to detail

Multi-tasking

Team player

Train others

Merchandising techniques

Flexibility scheduling

Job description

TJ Maxx, part of TJX Companies, is seeking a front-end leader to oversee Associates and deliver exceptional customer service in a fast-paced store environment in the United States. You will drive loyalty initiatives, train staff, and ensure a clean, organized store while maintaining compliance with policies.

The role requires flexibility for nights and weekends, solid merchandising knowledge, and strong teamwork to support store goals and customer satisfaction.