Customer Experience Lead — Front End & Loyalty

Winners Merchants International, L.P.; United States; Vor Ort; USD 42.000 - 62.000; Vollzeit

Zusammenfassung

TJ Maxx in the United States is seeking a Front End Supervisor to lead the front-of-store team and deliver an outstanding customer experience. You’ll engage customers, promote loyalty programs, and model courteous, responsive service while maintaining an organized store.

The role trains and mentors Associates, coordinates POS coverage and breaks, resolves customer concerns promptly, and communicates priorities to management with clear progress updates.

Qualifikationen

• Customer-facing skills and a focus on service quality.
• Ability to train and mentor frontline staff.
• Strong communication skills with management and staff.

Aufgaben

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback

Kenntnisse

Customer service

Team leadership

Training

Communication

Jobbeschreibung

TJ Maxx in the United States is seeking a Front End Supervisor to lead the front-of-store team and deliver an outstanding customer experience. You’ll engage customers, promote loyalty programs, and model courteous, responsive service while maintaining an organized store.

The role trains and mentors Associates, coordinates POS coverage and breaks, resolves customer concerns promptly, and communicates priorities to management with clear progress updates.