Front End Lead — Customer Experience & Training

The TJX Companies, Inc.; Mechanicsburg (Cumberland County); On-site; USD 20,000 - 21,000; Full time

Benefits offered by this job

Associate discount

401(k) contributions

Health benefits

Job summary

The TJX Companies, Inc. is seeking a Front End Leader for TJ Maxx in Mechanicsburg to promote an exceptional customer experience and guide a front-end team in delivering courteous service and loyalty program participation.

Responsibilities include training Associates, managing registers, addressing customer concerns, and maintaining store standards. A flexible schedule, including nights and weekends, is required; prior retail and leadership experience is preferred.

Qualifications

• At least 1 year in retail.
• 6 months of leadership experience.
• Strong communication and organizational skills.
• Ability to train others.
• Able to work nights and weekends.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Trains and mentors Associates on front end principles.
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
• Addresses customer concerns and issues promptly, ensuring a positive customer experience.
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed.
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
• Provides and accepts recognition and constructive feedback.
• Partners with Management on Associate training needs to increase effectiveness.
• Ensures adherence to all labor laws, policies, and procedures.
• Promotes credit and loyalty programs.
• Supports and participates in store shrink reduction goals and programs.
• Promotes safety awareness and maintains a safe environment.
• Other duties as assigned.

Skills

Retail experience

Customer service

Leadership

Merchandising

Team training

Job description

The TJX Companies, Inc. is seeking a Front End Leader for TJ Maxx in Mechanicsburg to promote an exceptional customer experience and guide a front-end team in delivering courteous service and loyalty program participation.

Responsibilities include training Associates, managing registers, addressing customer concerns, and maintaining store standards. A flexible schedule, including nights and weekends, is required; prior retail and leadership experience is preferred.