Front-End Experience Lead: Customer Service & Training

The TJX Companies, Inc.; Meridian (MS); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Associate discount

EAP

Smoking cessation

Bereavement

401(k) Associate contributions

Child care & cell phone discounts

Pet & legal insurance

Credit union

Referral bonuses

401(k) match

Medical/dental/vision

HSA

Health care FSA

Life insurance

Short/long term disability

Paid parental leave

Paid holidays/vacation/sick

Auto/home insurance discounts

Scholarship program

Adoption assistance

Job summary

The TJX Companies, Inc. is seeking a store leadership role at our Meridian location to promote an exceptional customer experience. You will lead front of store teams, train staff, and ensure loyalty programs are prioritized while maintaining store standards.

The role requires strong merchandising, communication, and teamwork skills, with flexibility for nights and weekends. Join TJX’s growing network of off-price retailers and contribute to a high-energy, customer-focused environment.

Qualifications

• Strong customer service focus and ability to resolve issues.
• Demonstrated leadership and coaching abilities.
• Understanding of visual merchandising and store presentation.
• Clear, effective communication with customers and team members.
• Able to collaborate with peers and supervisors to meet goals.

Responsibilities

• Creates a positive internal and external customer experience.
• Promotes a culture of honesty and integrity; maintains confidentiality.
• Trains and mentors Associates on front end principles.
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs.
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates.
• Addresses customer concerns and issues promptly, ensuring a positive customer experience.
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed.
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates.
• Provides and accepts recognition and constructive feedback.
• Partners with Management on Associate training needs to increase effectiveness.
• Ensures adherence to all labor laws, policies, and procedures.
• Promotes credit and loyalty programs.
• Supports and participates in store shrink reduction goals and programs.
• Promotes safety awareness and maintains a safe environment.
• Other duties as assigned

Skills

Customer service

Leadership

Merchandising

Communication

Teamwork

Job description

The TJX Companies, Inc. is seeking a store leadership role at our Meridian location to promote an exceptional customer experience. You will lead front of store teams, train staff, and ensure loyalty programs are prioritized while maintaining store standards.

The role requires strong merchandising, communication, and teamwork skills, with flexibility for nights and weekends. Join TJX’s growing network of off-price retailers and contribute to a high-energy, customer-focused environment.