Front-End Customer Experience Lead

Socket.dev; Meridian (ID); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

Associate discount

EAP

Smoking cessation

Bereavement

401(k) Associate contributions

Child care discounts

Cell phone discounts

Pet insurance

Legal insurance

Credit union

Referral bonuses

Scholarship program

Adoption assistance

Job summary

TJX Companies is seeking a front-end leader in Meridian, ID to deliver an exceptional customer experience and mentor store Associates. You’ll oversee POS coverage, uphold store standards, and promote loyalty programs while ensuring compliance with policies.

The role emphasizes strong communication, merchandising expertise, and coaching abilities. Benefit-rich environment with competitive salary and growth opportunities within the TJX family.

Qualifications

• Strong communication and organizational skills.
• Capable of multi-tasking in a fast-paced environment.
• Proven ability to train and mentor Associates on front-end principles.
• Understanding of merchandising techniques and loss prevention awareness.

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks
• Addresses customer concerns and issues promptly
• Ensures Associates execute tasks according to store plan; prioritizes as needed
• Communicates with management on priorities; provides progress updates
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Skills

Strong communication

Merchandising techniques

Multi-tasking

Team player

Training others

Job description

TJX Companies is seeking a front-end leader in Meridian, ID to deliver an exceptional customer experience and mentor store Associates. You’ll oversee POS coverage, uphold store standards, and promote loyalty programs while ensuring compliance with policies.

The role emphasizes strong communication, merchandising expertise, and coaching abilities. Benefit-rich environment with competitive salary and growth opportunities within the TJX family.