Customer Experience Lead & Front-End Trainer

Socket.dev; Holmdel Township (NJ); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Associate discount

EAP

401(k) Accrual/Contributions

Dental & Vision coverage

Health insurance

Paid holidays/vacation/sick

Scholarship program

Adoption assistance

Life insurance

Short/long term disability

Credit union

Referral bonuses

Pet & legal insurance

HSA

Cell phone discounts

Bereavement

Smoking cessation

Job summary

TJX Companies is seeking a front-of-store leader to oversee teams delivering exceptional customer service and promoting loyalty programs. You will ensure a clean, organized environment and role model strong integrity and teamwork.

Responsibilities include coaching Associates, managing POS coverage, and maintaining store standards while complying with labor laws. Flexibility for nights/weekends is required and you will mentor staff to drive sales and customer satisfaction.

Qualifications

• 1 year retail and 6 months of leadership experience
• Strong understanding of merchandising techniques
• Strong communication and organizational skills with attention to detail
• Able to train others
• Available to work flexible schedule, including nights and weekends

Responsibilities

• Creates a positive internal and external customer experience
• Promotes a culture of honesty and integrity; maintains confidentiality
• Takes an active role in training and mentoring Associates on front end principles
• Trains and coaches Associates on personalizing the customer experience while promoting loyalty programs
• Assigns registers, supports and responds to POS coverage needs, and coordinates breaks for all Associates
• Addresses customer concerns and issues promptly, ensuring a positive customer experience
• Ensures Associates execute tasks and activities according to store plan; prioritizes as needed
• Communicates accurately and effectively with management and Associates when setting and addressing priorities; provides progress updates
• Provides and accepts recognition and constructive feedback
• Partners with Management on Associate training needs to increase effectiveness
• Ensures adherence to all labor laws, policies, and procedures
• Promotes credit and loyalty programs
• Supports and participates in store shrink reduction goals and programs
• Promotes safety awareness and maintains a safe environment
• Other duties as assigned

Job description

TJX Companies is seeking a front-of-store leader to oversee teams delivering exceptional customer service and promoting loyalty programs. You will ensure a clean, organized environment and role model strong integrity and teamwork.

Responsibilities include coaching Associates, managing POS coverage, and maintaining store standards while complying with labor laws. Flexibility for nights/weekends is required and you will mentor staff to drive sales and customer satisfaction.