Customer Experience Lead: Front-End Ops & Team Growth

Weis Markets; Columbia (PA); On-site; USD 36,000 - 48,000; Full time

Job summary

Weis Markets in Columbia, PA is seeking an experienced Associate to supervise the Front End, ensuring fast, friendly checkout and excellent customer service while maintaining store standards.

You will oversee daily front-end operations, assist in onboarding, training, and scheduling, enforce cash handling and sales procedures, and help drive efficiency, safety, and loss prevention across the department.

Qualifications

• Ability to perform essential duties with accommodations if needed.
• Strong customer service mindset and communication skills.

Responsibilities

• Promotes excellent customer relations by instilling positive customer-focused behavior with associates.
• Oversees front-end operations and assists Customer Experience Manager in their absence.
• Enforces cash handling controls and loss-prevention measures; ensures policy compliance.
• Assists in onboarding and training of customer experience associates; supports scheduling and shift coverage.
• Directs flow of customers through the Front End and maintains adequate checkout coverage.

Skills

Customer service

Cash handling

Team supervision

Training and onboarding

Loss prevention

Job description

Weis Markets in Columbia, PA is seeking an experienced Associate to supervise the Front End, ensuring fast, friendly checkout and excellent customer service while maintaining store standards.

You will oversee daily front-end operations, assist in onboarding, training, and scheduling, enforce cash handling and sales procedures, and help drive efficiency, safety, and loss prevention across the department.