Front End Customer Experience Leader

Weis Markets, Inc.; Williamsport (Lycoming County); On-site; USD 42,000 - 54,000; Full time

Job summary

Weis Markets, Inc. is seeking an Assistant Customer Experience Manager to lead front-end operations at our Williamsport, PA location.

The role involves supervising associates, training staff, and ensuring a fast, accurate checkout experience while maintaining store policies and safety standards. The position requires strong customer service, leadership, and cash handling skills, with responsibilities including scheduling, audits, and collaboration with store management to deliver excellent

Qualifications

• Ability to supervise associates and lead the department.
• Experience in front-end operations and customer service.
• Knowledge of cash handling and loss prevention.
• Ability to train associates and conduct performance reviews.
• Familiarity with Learning Management System (LMS).
• Ability to schedule and manage labor and staffing.
• Compliance with company policies and safety regulations.

Responsibilities

• Promotes excellent customer relations and resolves customer concerns promptly.
• Oversees front-end operations and substitutes for Customer Experience Manager when needed.
• Enforces cash handling controls and compliance with policies.
• Assists associates with transactions, price checks, and refunds.
• Onboards and trains customer experience associates; conducts performance reviews.
• Uses LMS to train new and existing associates and updates schedules.
• Manages labor scheduling to meet weekly demand and budgeted labor rates.
• Maintains inventory and supplies; ensures proper store cleanliness and safety.

Skills

Customer service

Leadership

Cash handling

Store operations

Training

LMS

Scheduling

Policies & compliance

Tools

Front-end scanning equipment

POS register

Job description

Weis Markets, Inc. is seeking an Assistant Customer Experience Manager to lead front-end operations at our Williamsport, PA location.

The role involves supervising associates, training staff, and ensuring a fast, accurate checkout experience while maintaining store policies and safety standards. The position requires strong customer service, leadership, and cash handling skills, with responsibilities including scheduling, audits, and collaboration with store management to deliver excellent