Front End Experience Lead

Weis Markets; Salem Township (PA); On-site; USD 55,000 - 75,000; Full time

Job summary

Weis Markets in Salem Township, PA is seeking a Customer Experience Manager to oversee all front-end operations and ensure fast, friendly service. You will train associates, manage schedules, monitor cash handling, and uphold safety and sanitation standards.

This full-time role requires retail leadership experience, ability to drive efficiency, and collaboration with store management to achieve performance goals. Weis Markets is an Equal Opportunity Employer.

Qualifications

• High School Diploma or GED required; associate or bachelor’s in business desirable.
• Minimum 3 years’ retail management experience.
• Weis Markets is an Equal Opportunity Employer with compliant policies.

Responsibilities

• Oversee all front-end department operations.
• Foster positive customer relations and resolve questions promptly.
• Enforce cash handling controls and related policies.
• Assist cashiers and perform regular cashier audits.
• Onboard and train front-end associates; support performance reviews.
• Schedule front-end staff to meet weekly demand and labor targets.
• Manage front-end inventory, supplies, and bagging areas.
• Direct customer flow and maintain adequate open checkouts.
• Operate scanning equipment and registers; bag merchandise.
• Answer phones politely and communicate promotions.
• Report equipment issues and coordinate maintenance.
• Participate in daily store huddles.
• Maintain store safety and sanitation standards.

Skills

Retail management

Customer service

Team leadership

Cash handling

Education

High School Diploma or GED

Associate or Bachelor's in business

Tools

POS system

Front-end scanners

Job description

Weis Markets in Salem Township, PA is seeking a Customer Experience Manager to oversee all front-end operations and ensure fast, friendly service. You will train associates, manage schedules, monitor cash handling, and uphold safety and sanitation standards.

This full-time role requires retail leadership experience, ability to drive efficiency, and collaboration with store management to achieve performance goals. Weis Markets is an Equal Opportunity Employer.