Front-End Experience Lead & Team Coach

010 Weis Markets, Inc.; East York (PA); On-site; USD 42,000 - 56,000; Full time

Job summary

Weis Markets, Inc. is seeking an Assistant Customer Experience Manager to lead front-end operations and supervise associates at our store located at 2400 East Market Street.

You will model excellent customer service, assist in managing daily store functions, and ensure compliance with company policies while driving a welcoming shopping experience. The role involves training, scheduling, and overseeing cash handling, with responsibilities including audits, promotions, and collaboration with store

Qualifications

• Ability to supervise front-end associates and ensure service excellence.
• Knowledge of cash handling controls and loss prevention measures.
• Experience with training and onboarding of associates.

Responsibilities

• Promotes customer relations and positive behavior among associates.
• Oversees front-end operations and assists Customer Experience Manager.
• Trains associates to provide fast, friendly checkout experience.
• Implements new programs and communicates procedures to staff.
• Monitors store safety, sanitation, and compliance with policies.

Skills

Customer relations

Leadership

Cash handling

Training

Scheduling

LMS

Tools

POS system

LMS

Intercom

Job description

Weis Markets, Inc. is seeking an Assistant Customer Experience Manager to lead front-end operations and supervise associates at our store located at 2400 East Market Street.

You will model excellent customer service, assist in managing daily store functions, and ensure compliance with company policies while driving a welcoming shopping experience. The role involves training, scheduling, and overseeing cash handling, with responsibilities including audits, promotions, and collaboration with store