Front-End Experience Supervisor & Trainer

Weis Markets, Inc.; Pennsylvania; Hybrid; USD 42,000 - 62,000; Full time

Job summary

Weis Markets, Inc. in Pennsylvania is seeking an Assistant Customer Experience Manager to oversee front-end operations, manage cash handling, and train associates for a fast, friendly checkout experience. The role directs checkout flow, schedules staff, and maintains equipment while participating in daily huddles to drive continuous improvement.

The position supervises front-end associates and steps in for store management when needed, ensuring adherence to policies and health standards.

Qualifications

• Experience supervising front-end staff and ensuring customer satisfaction.
• Ability to train and develop associates for efficient checkout service.
• Knowledge of cash handling, loss prevention, and policy compliance.

Responsibilities

• Oversee all front-end operations and customer flow.
• Train associates and conduct annual performance reviews.
• Monitor cash handling, pricing, and policy compliance.
• Schedule staff to meet labor and sales goals using the LMS system.

Skills

Customer service

Leadership

Cash handling

Staff scheduling

Training

LMS

Tools

POS system

LMS

Intercom system

Job description

Weis Markets, Inc. in Pennsylvania is seeking an Assistant Customer Experience Manager to oversee front-end operations, manage cash handling, and train associates for a fast, friendly checkout experience. The role directs checkout flow, schedules staff, and maintains equipment while participating in daily huddles to drive continuous improvement.

The position supervises front-end associates and steps in for store management when needed, ensuring adherence to policies and health standards.