Customer Experience Lead: Front End & Team Growth

Weis Markets; York (York County); On-site; USD 42,000 - 62,000; Full time

Job summary

Weis Markets in York, PA is seeking an Assistant Customer Experience Manager to oversee front-end operations, support the Customer Experience Manager, and ensure a fast, friendly checkout. You will lead associates, optimize labor, and uphold cash handling and safety standards.

This role emphasizes excellent customer relations, training, scheduling, and maintaining store sanitation. Strong leadership and communication are essential to drive performance and customer satisfaction.

Qualifications

• To perform this job successfully, the Associate must be able to perform each essential duty satisfactorily with or without an accommodation.
• Supervises associates within the department and may assume total leadership of the building in absence of store management.

Responsibilities

• Promotes excellent customer relations by instilling positive customer focused behavior with associates.
• Oversees front-end operations and cash handling controls to prevent losses.
• Trains and develops customer experience associates and participates in performance reviews.
• Directs front-end flow, schedules, and ensures adequate checkouts to minimize wait times.
• Maintains safety, sanitation, and cleanliness in the parking lot and checkout areas.

Job description

Weis Markets in York, PA is seeking an Assistant Customer Experience Manager to oversee front-end operations, support the Customer Experience Manager, and ensure a fast, friendly checkout. You will lead associates, optimize labor, and uphold cash handling and safety standards.

This role emphasizes excellent customer relations, training, scheduling, and maintaining store sanitation. Strong leadership and communication are essential to drive performance and customer satisfaction.