Front-End Dept Lead - Customer Experience & Operations

pgatoursuperstore; Scottsdale (AZ); On-site; USD 25,000 - 29,000; Full time

Job summary

PGA TOUR Superstore in Scottsdale, AZ is seeking a Front-End Dept Head to lead Club Services and Front-End operations. You will ensure a premier customer experience through service-driven processes, product placement, and efficient checkout handling.

The role includes performing Starter duties, coaching associates, organizing on-floor tasks, and maintaining store standards while supporting store leadership to grow sales and customer satisfaction.

Qualifications

• This role requires strong listening and interpersonal communication, with cross-functional collaboration.
• Basic computer skills with MS Office and Outlook are expected.
• Accountability for resolving conflicts and maintaining high standards.

Responsibilities

• Oversee Club Services and Front-End operations.
• Provide input on merchandising and service decisions to drive sales and customer experience.
• Play the Starter role to greet customers and guide them to departments.
• Direct floor assignments and train associates in departmental tasks.
• Participate in weekly department walks and create worklists.

Skills

Communication

Computer skills

Accountability

Business acumen

Organization

Leadership

Education

High School Diploma or equivalent

Tools

Microsoft Office

Outlook

Job description

PGA TOUR Superstore in Scottsdale, AZ is seeking a Front-End Dept Head to lead Club Services and Front-End operations. You will ensure a premier customer experience through service-driven processes, product placement, and efficient checkout handling.

The role includes performing Starter duties, coaching associates, organizing on-floor tasks, and maintaining store standards while supporting store leadership to grow sales and customer satisfaction.