Front-End Department Lead - Customer Experience & Service

PGA TOUR Superstore, Inc; Chandler, Northern (AZ, KY); Hybrid; USD 24,000 - 34,000; Full time

Job summary

PGA TOUR Superstore, Inc. is seeking a Retail Front End Department Head in Chandler, AZ. The role focuses on delivering an exceptional customer experience at the Club Services Desk and Front-End area, while ensuring merchandise standards and efficient checkout processes.

You will lead departmental operations, train associates, manage traffic flow, and support the Sales and Service Manager to drive sales and loyalty. Flexibility for shifts and weekends is required.

Qualifications

• Strong listening and interpersonal skills with clear written and verbal communication.
• Basic computer skills and familiarity with Microsoft Office Suite.
• Ability to lead, resolve conflicts, and hold others accountable.
• Willingness to learn business concepts and adapt to retail operations.
• Ability to organize multiple priorities to meet objectives.
• Experience in leading teams and delivering excellent customer service.

Responsibilities

• Oversee Club Services and Front-End operations to deliver a superior customer experience.
• Provide on-floor leadership, training, and task delegation to store associates.
• Assist in maintaining stock levels, merchandising standards, and store cleanliness.
• Open/close procedures, cash handling, and addressing customer escalations as needed.

Skills

Communication

Computer

Accountability

Business Acumen

Organization

Leadership

Education

High School Diploma or equivalent

Job description

PGA TOUR Superstore, Inc. is seeking a Retail Front End Department Head in Chandler, AZ. The role focuses on delivering an exceptional customer experience at the Club Services Desk and Front-End area, while ensuring merchandise standards and efficient checkout processes.

You will lead departmental operations, train associates, manage traffic flow, and support the Sales and Service Manager to drive sales and loyalty. Flexibility for shifts and weekends is required.