Front-End Dept Head: Lead Service & Store Experience

Golf & Tennis Pro Shop, Inc. d/b/a PGA TOUR Superstore; Scottsdale (AZ); On-site; USD 25,000 - 30,000; Full time

Job summary

PGA TOUR Superstore in Scottsdale is seeking a Front-End Dept Head to lead Club Services and Front-End operations, delivering a superior customer experience. You will train associates, direct floor activity, and ensure stock, visual standards, and service excellence across departments.

The role requires strong communication, retail experience, and a servant-leadership approach. Flexibility to work as needed and uphold loss prevention practices are essential.

Qualifications

• Strong communication skills, verbal and written, with cross-functional collaboration.
• Customer service oriented with the ability to lead by example.
• Retail experience and basic leadership abilities are preferred.

Responsibilities

• Oversee Club Services and Front-End operations to enhance customer experience.
• Act as Starter when not supporting services, greeting customers warmly.
• Direct on-floor assignments and provide department training.
• Participate in weekly department walks and action plan creation.
• Maintain premiere stock and visual merchandising; ensure cleanliness.

Skills

Communication

Customer service

Leadership

Teamwork

Problem solving

Education

High School Diploma or equivalent

Tools

Microsoft Office Suite

Job description

PGA TOUR Superstore in Scottsdale is seeking a Front-End Dept Head to lead Club Services and Front-End operations, delivering a superior customer experience. You will train associates, direct floor activity, and ensure stock, visual standards, and service excellence across departments.

The role requires strong communication, retail experience, and a servant-leadership approach. Flexibility to work as needed and uphold loss prevention practices are essential.